We REALLY love our customers!!! Check out this testimonial from a very happy Keeler BMW customer.
I would like to inform you about my experiences with Keeler Motor Car Company in Latham, particularly their BMW division. I had the opportunity to purchase a used X5 earlier in the year for my wife. She has been very happy with her car and enjoys it much. The salesperson that helped me was Bruce Gardner and I would like to say he was very helpful and patient with me making my choice. He has since showed me several more vehicles.
Bruce also helped me deliver the car to my wife as a birthday surprise, working with a schedule that fit my plans.
Since the purchase we have had the car serviced a couple of times and this experience has been pleasant as well. I would like to comment on our last trip just this week. After seeing a battery warning light and smelling an electrical burning smell I took the car up to Keeler BMW after the holiday weekend. I was met by Darin Krupski at the service bay who took all my information and also conferred with the service manager as to the potential problem. Darin quickly checked me in and helped me with a loaner vehicle. I have to say that the whole experience was extremely pleasant and painless. I was in no rush for my car back and Darin kept me updated. When the vehicle was completed with the service (new alternator) Darin also informed me that they had done the oil service as well as checked and replaced the brake pads.
I believe this level of customer service to be excellent and was very much appreciated. Over the course of the summer I have been test-driving potential cars I would like to buy for myself in September. I have met many dealers and salespeople along the way. I am pleased to say that based on the information above and the excellent service I have experienced with Keeler my next car will be a 335XI. They truly have matched an excellent product with excellent service and I thank them!
Sincerely,
Pete H.
Australian Winders USA
