Keeler BMW receives another amazing testimonial

We don't like to toot our own horn at Keeler Motor Car but we certainly LOVE it when our customers do it for us.  Mark from Virginia did just that:

I just want to say thank you for your great service in an emergency. I live in Alexandria, Virginia, and was visiting my father in Schenectady over the weekend when I hit a very bad pothole on the way up and busted the sidewall of a runflat front tire on my BMW 3351. It hobbled along but clearly need replacement before I could return home. I've come to expect great service from BMW in my area but wasnt sure what I'd find when I showed up at your service bay door at 7:30 on Monday. What I found was fast and efficient service, a tire in stock, and a great young rep -- was it Sean? It was early -- who handled it from start to finish. I was thrilled with your ability to help me get home to Virginia in the afternoon and happy to see that the great service for whcih BMW has developed a name was running on all cylinders at your place.You have a great crew and I much appreciate it. Thanks again, Mark S.

Keeler Motor Car Customer Testimonials

Hear what some of our customers have said about Keeler Motor Car recently:

"My Dealer is Keeler!"

Between my wife and I, this will be the fourth vehicle purchase from Keeler Motor Car Company (BMW and Mercedes-Benz.)  The staffs that attended to us during these purchases and services have been exceptionally professional and trained to get the job done.  We are a "Keelerian", that is, "Keeler Family Member" for over ten years now.  I hope you don't mind me coining the word!  You could bank on it that we had and will continue to spread the good news about Keeler to family and friends particularly when purchasing certified Mercedes-Benz.  You are the best in that category!!
Emmanuel

"Exceeded my experiences!"

The people in the service department at Keeler Honda are so nice!  I bought my 2010 Honda Accord last Spring (sales dept was great too!) and have been in contact with Service only twice but both times have exceeded my experiences with other service departments in the way I have been treated.  I'm bringing my car in for a software update this week and can only assume we'll keep this 100% customer satisfaction streak going!
LuAnn

"Why go anywhere else but Keeler Motor Car"

It is always a pleasure to deal with the people at Keeler Motor Car.  you know they will always be helpful no matter what!  We often think of buying another type of car but Keeler makes us so happy so why go anywhere else?
Barry

"I LOVE Reggae music!"

Dear Andrea,
Quite a few years ago I went to a Jimmy Cliff concert at Middlebury College, and after an opening act, he came on stage to a crowd of 10,000 screaming, adoring fans.  When he finally got people somewhat quiet, he said:  "I don't like reggae music..."

You've never heard a crowd of 10,000 go silent faster.  Long pause...then he said, "I LOVE Reggae music."
The place exploded!

That's how I feel about my new MINI Cooper - i don't just like it.  It's the best handling car I've ever owned, and over the years I've had two MG's , a 1967 Morgan Plus 4, A Range Rover, and an early Miata that was a knock off of the Lotus Elan.  (The Morgan could take sharp curves at high speeds with out flinching, although the creature comforts were rather minimal.)
In any case, I am very impressed with everything about the MINI.  The fit and finish seems perfect, and, as everyone says, it is just pure fun to drive!  (It wanted to zip up the 85 on the Northway, and I am going to have to watch the speedometer as it just seems to want to go faster.)
Please accept my thanks for all your help in making this happen.  From order to delivery, it was incredibly quick and the whole experience of picking it up at Keeler MINI was a pleasure!  Kevin made the paperwork painless and your introduction to all the dashboard intricacies was brilliant!  Cheers!
James

"Most Professional"

Mike Severino is the most professional service representative I have ever worked with at Keeler Mercedes-Benz .  I have come to trust his judgement and advice without hesitation.
Steve

"Pleasant Experience at Keeler BMW"

Dear Maria,
Buying my fourth BMW from Joe Marcil has been a pleasant experience.  Customer Service and product knowledge from Joe has been second to none!  Joe reflects the professionalism that portray's Keeler Motor Car.  You could not have a better ambassador for your company than Joe Marcil!  Please pass these accolades on to the sales manager at your BMW division.  Thank you for the pleasant experience.
Bill

"Thank you Keeler Mercedes-Benz"

I want to thank all the associates at Keeler Mercedes-Benz for their diligent efforts in restoring my 1986 Mercedes-Benz 560 SL back to health.  It is now operating safely, comfortably and reliably.  They all went the extra mile to service my classic automobile and looked after items I did know about.  Thank you!!
Godfrey

"Thank you all so much"

Dear Bill, Andrea and Raffe,

I love doing business with friends and hopefully I don't drive a hard bargain? just a great little black cooper that I LOVE!!! You guys were and are great and will always receive a 10 out of 10 recommendation for professional service and attention to detail. You made the past 8 years easy, the purchase simple, the new guy I met in finance was great also and I long to look after you guys in Placid with beers and accommodation as availability allows.

It has been a great first 8 years with Keeler and this relationship will continue if the service is half as good as I'm getting! I salute you all.

Best regards,
Stuart

"Keeler BMW's wonderful service"

I would just like to comment on the wonderful Service Dept. at Keeler BMW and mainly your employee Raffe. He was more than helpful at the last visit and really listened to my car's issues and they were corrected in the best and most friendly manner than any of the other Service Reps I have dealt with this year. My hat is off to Raffe and Mini Service Department.
Sandra

Keeler BMW Customer Testimonial

We REALLY love our customers!!!  Check out this testimonial from a very happy Keeler BMW customer.


I would like to inform you about my experiences with Keeler Motor Car Company in Latham, particularly their BMW division.  I had the opportunity to purchase a used X5 earlier in the year for my wife.  She has been very happy with her car and enjoys it much.  The salesperson that helped me was Bruce Gardner and I would like to say he was very helpful and patient with me making my choice.  He has since showed me several more vehicles.
Bruce also helped me deliver the car to my wife as a birthday surprise, working with a schedule that fit my plans.
Since the purchase we have had the car serviced a couple of times and this experience has been pleasant as well.  I would like to comment on our last trip just this week.  After seeing a battery warning light and smelling an electrical burning smell I took the car up to Keeler BMW after the holiday weekend.  I was met by Darin Krupski at the service bay who took all my information and also conferred with the service manager as to the potential problem.  Darin quickly checked me in and helped me with a loaner vehicle.  I have to say that the whole experience was extremely pleasant and painless.  I was in no rush for my car back and Darin kept me updated.  When the vehicle was completed with the service (new alternator) Darin also informed me that they had done the oil service as well as checked and replaced the brake pads.
I believe this level of customer service to be excellent and was very much appreciated.  Over the course of the summer I have been test-driving potential cars I would like to buy for myself in September.  I have met many dealers and salespeople along the way.  I am pleased to say that based on the information above and the excellent service I have experienced with Keeler my next car will be a 335XI.  They truly have matched an excellent product with excellent service and I thank them!
Sincerely,
Pete H.
Australian Winders USA

Keeler Motor Car Customer Testimonial

Nothing makes us happier here at Keeler Motor Car then when we receive customer testimonials like this one!  Thank you so much Phil, self-proclaimed, "Proud MINI Owner and Keeler Motor Car Company Customer."

Hi Ms. Dunning,

Many people dread shopping for a new car.  Options are mind-numbing and then comes negotiating the deal.  Fortunately, I had a fantastic experience at Keeler Motor Car Company, specifically with Brendon and Bill.  Last Friday, I drove from Syracuse with the hope and intention of leaving with a MINI.  When I walked in, I was greeted by Brendon, and exclaimed that I wanted to buy the car on the showroom floor.  (I had already found this car on the Keeler Web site).  I told Brendon my time-frame (leaving with the car that day) and he indicated it would be possible since I was there early enough (I arrived at 1 PM).  

We took a test drive while Brendon explained many of the MINI's features and benefits. When we returned, I met Bill.  Brendon excused himself to help another customer and Bill and I worked the deal.  Bill and I quickly came to an agreement and the deal was on.

From this point forward, everything went like clockwork.  While I removed personal items from my trade, the Keeler Motor Car Company team prepped my new MINI and took care of all of the paperwork.  I was impressed that there were no snags or surprises during the process.

Shortly after 5, I was ready to begin my 150 mile drive home.  The only thing not completed was the activation of SIRIUS Satellite radio.  Bill took care of this immediately and I enjoyed my trek back.

In conclusion, there were certainly others that worked behind the scenes, and I wish I knew who to thank.  So please, extend my gratitude to everyone who worked on the Spice Orange MINI on Friday, 10 June.  As I left, Bill mentioned a survey I would be receiving.  I have no reservations about giving everyone at the dealership the best score possible.

I have sent a thank you card via U.S. Mail, and you have my permission to display it if you'd like. Thanks again!

Sincerely,

Phil

Proud MINI Owner and Keeler Motor Car Company Customer

P.S. Incidentally, I met another fellow from Syracuse who was in for his 1-year maintenance.  He was very happy with his MINI and wished me well on my purchase.  Syracuse would certainly welcome a Keeler MINI dealership!

We're tooting our own horn - cause we can!

Since this is called "tooting our own horn," we're going to kill two birds with one stone (or two subjects on one blog post.) 

First; we are very proud to announce some very substantial local and international contributions.  At the end of 2010 Keeler Motor Car donated $10,000 to the Regional Food Bank of Northeastern New York; $10,000 to the Albany Medical Center Foundation and $10,000 to the Max Cadet Dental Foundation out of Haiti.  The Max Cadet Dental Foundation is near and dear to our heart as it was started by Dominque Cadet and the Cadet Family.  Dominique has been working as a sales consultant in our Mercedes-Benz store for 13 years.  The foundation's primary purpose is to provide funding for the operation of a free dental clinic in Canapẻ-Vert (a town within Port Au Prince, Haiti). The dental clinic serviced over 8,000 patients in 2009, with 11 licensed dentists and a team of 10 dental technicians and other dental professionals doing cleaning, preventive care and simple dental surgeries. The clinic is operated by the "Fondation Max Cadet" (the Foundation) Haiti.

However, with the earthquake of January 12, 2010, the building housing the dental clinic sustained major damage. After the earthquake, the need for dental services is even greater based on the number of injuries and casualties suffered, and the collapse of the health infrastructure within Haiti.  Keeler Motor Car is thrilled to be able to help this very worthwhile cause.

Secondly; all-year long our dedicated, hard-working employees receive some amazing compliments that go highly unnoticed since the testimonials page of our website does not get a lot of hits.  So I would like to share some of them here for you to read.  As a nine year employee at Keeler Motor Car it makes me very proud to read these because I know how most of the population out there dreads going to a dealership and buying a car. 

"The most knowledgeable"
I've been car shoping for several weeks now and have recently helped two friends purchase new cars.  The process has been very stressful and dealing with the salespeople at other local dealerships was generally a displeasure.  Ken Hughes, however, was by FAR the most knowledgeable and friendly.  He knew that the model I was interested in wasn't available and didn't try to push me into considering another car.  I plan to recommend Ken and your dealership to family & friends looking to purchase Honda's in the future.

"So glad I switched to Keeler Honda"
I brought my Honda CRV to Keeler Honda for some new tires.  I knew it needed a 30,000 mile tune up but was unsure I could afford to do it all at this time.  I have always serviced my car at the dealership and have never missed any scheduled maintenance.
My Service Advisor was Nick Franzese.  He was so kind and attentive.  He assisted me and I was able to get the new tires and do the 30,000 tune-up. 
I have always received wonderful service from your dealership since I purchased my car there - this is my first Honda.  I love my car and love your dealership!
I just wanted to write a note to let you know how grateful I am to Nick for all his assistance.  I am so glad I switched to Honda.

"Long time Mercedes-Benz owner"
I have been a Mercedes-Benz owner since 1985.  I lived in Long Island until '95 and then moved to FL and now have a summer home in the Berkshires.  All during this time I have owned new Mercedes along the way.  I presently have four Mercedes-Benz.  Two are new and two are classic convertibles.  My service experience at Keeler Motor Car company was by far.....nothing ever came close, the best of any Mercedes-Benz dealer I have ever done business with in the past 25 years.  Great job!!!  This is also my first letter telling any dealer that their service was excellent!

"Truly Exceptional"
The service level is one of the main reasons we keep returning to Keeler Motor Car Co.  Keeler Mercedes-Benz is not cheap but several times in the past it has provided service at a level that was TRULY EXCEPTIONAL - - above and WAY beyond what a customer could reasonably expect to receive. 
In fact, I feel somewhat guilty that several times in the past when we did receive such service and where it would have been appropriate for us to write Keeler's management to commend its staff, we did not. It's sad that it's much easier to complain than to commend.

"Keeler BMW Salesman was fantastic"
My salesman Joe Marcil was fantastic!  He was patient and took as much time as I needed to familiarize myself with my new BMW.  This was the most pleasant experience I have ever had buying a car and Joe was a big factor in that.  I absolutely love my X3!  Every day I drive it is a thrill for me and I still can't believe I own a BMW. 

I would definitely consider buying another car from Keeler Motor Car in the future.  !

 

Our Excellent Experience with Keeler Honda and Keeler Motor Car Company

On October 9, my wife and I were in a terrible car accident.  While sitting at a traffic light, a pick-up truck rear-ended us at approx 50 mph and totaled our minivan.  Fortunately we came out of this with no serious injuries and none of our five children were with us.

Though we have a lot to be thankful for, this accident did still leave us with much emotional distress and without a car.  So, when it came time to buy a new vehicle, my wife and I knew we wanted a Honda.

Coming here to Keeler Honda and having Bill Kuhn as our sales rep., really helped us.  Bill was such a pleasant person to work with and we were so pleased to have him as our sales rep.

The 2011 Honda Odyssey will surely keep our minds off the accident and give us peace of mind knowing we are driving a safe and reliable vehicle backed by the Keeler Honda excellent service dept.

Our sales rep, Bill Kuhn, was excellent with keeping in contact with us, while we were waiting for our new van to arrive.  When it did come in and was time to pick it up, Bill was fantastic in showing us everything about the van.  He was patient, very kind and really felt like he appreciated our business.  He even took a picture of us with our new Keeler Honda Odyssey!

Thank you very much Bill and Keeler Honda of Latham!
Carol of Latham, NY

Customer Testimonial - The Mercedes-Benz Center at Keeler Motor Car Company

I have been a Mercedes-Benz owner since 1985. I lived in Long Island until 1995 and then moved to south Florida and now have a summer house in the Berkshires. All during this time I have owned new Mercedes along the way. I presently have four Mercedes-Benz cars. Two are new and two are classic convertibles. My service experience at Keeler Motor Car Company was by far....nothing ever came close, the best of any Mercedes dealer I have ever done business with in the past 25 years. Great Job Keeler Mercedes-Benz!!!! This is also my first letter telling any dealership that their service was excellent.

New Keeler Honda Purchase

A letter from one of our fantastic Keeler Honda customers:

Thank you for your letter Ms. Dunning regarding my new 2010 Honda Civic. Many kudos to my Keeler Honda salesman, Greg Germer.

This is the second time Greg has been above and beyone a professional, competent, informed and caring person to work with. the first time was when he sold me my 2004 Honda Civic. He went the extra mile, took the time to explain and work with me regarding the transfer of my 2004 car to my daughter. He made the transition an easy one. Hold on to this guy!!! He makes Keeler Motor Car Company and Keeler Honda shine!

Sincerely,
Patricia C.

Hear what some of our Keeler Mercedes-Benz customers have to say!

Comments from our some of our Keeler Mercedes-Benz customers:

"Show My Appreciation"
Dear Dan,
I seldom write letters to employers, but I felt it was necessary to show my appreciation for your assistant service manager, Joe Palumbo.

My ML350 had a major electrical problem and Joe was on top of it from day one. He kept me advised of the problem and did his best to see that I received service that was prompt, courteous and reasonably priced.

It is a credit to Keeler Motor Car Company and Mercedes-Benz to have such a person as Joe, where service lately seems to be a lost art.

Joe does his job professionally and is an asset to your company.
Sincerely,
William Ellis

"Customer Satisfaction"
Dear Mr. Keeler,
I wanted to tell you about the positive experience I had dealing with Lynn Larson in your Mercedes-Benz dealership. I purchased a C300 4MATIC from Lynn in November, 2009.

I had visited your showroom earlier in the year. Lynn took us on a test drive of some automobiles, made her very polite sales pitch and we went on our way. She followed up a few times but i wasn't ready and told her I'd be in touch.

Around November 19, 2009, I received an email from your comppany with a great offer. I called up Lynn that day and told her I wanted the car. She said, "Great, red or black?"When I picked up my new Mercedes-Benz 2 days later, I arranged to meet with Lynn at a time of day when I hoped it would be a little sloer and she should take the time to show me how everything on the inside panel worked. She was kind enough to show us everything we needed.

Lynn Larson is a true professional. She is a great salesperson and is an asset to your team. I made sure that each time I returned, it was to meet with Lynn. I knew she was the person I wanted to do business with in your organization.
Sean Lally

"I highly recommend the dealership"
This is a terrific dealership. I expect to get my next car at Keeler. I highly recommend the dealership to my patients, friends and colleagues.
Patricia Fennell

"Keeler Mercedes-Benz Service"
No other Mercedes-Benz dealer that I have dealt with even approaches Keeler's level of taking care of its customers and being accessible and supportive.
Leonard J Laub

"Very refreshing"
Lynn Larson was probably one of the best sales persons I have met at a car dealership. She just showed me what I wanted to see and listened to me. Very unusual and refreshing.
Denise Petersen

"Mercedes-Benz Center at Keeler Motor Car Company"
FANTASTIC service! Very consistent and the staff always goes above and beyond.
John D. Flory