Taking one for the Keeler Team

As employers go Keeler Motor Car Company has to be one of the best in the Capital Region.  Not only is it a beautiful facility to work in and three time winner of the Albany Times Union Best of the Capital Region Readers Poll but the employees become like your second family (as I'm sure happens at most workplaces.)  I have been fortunate enough to have worked here for almost 10 years now.  My first position was the Customer Relations Assistant where I was thrown right into the Automotive Industry.  I handled happy customers and some not-so-happy customers.  Helping the not-so-happy turn into Keeler Motor Car advocates had to be my favorite part of the job.  I have since moved on from that position into Marketing/Social Media but this week I took one for the team.  I have been helping out in our Keeler BMW/MINI Service Department and what an eye opener it has been.  I have a completely new found respect for our Keeler Service Departments and the hard work they do on a daily basis.  Starting at 7:30AM and not ending until 6:00PM they field, on average, 100 calls a day - everything from making an appointment and ordering  parts to submitting warranty claims and handling those not-so-happy customers.  My eyes have been opened - for the better I'd say!  So next time you bring your car in for service try to smile for the employees - it will make their day!

Keeler BMW Customer Testimonial

We REALLY love our customers!!!  Check out this testimonial from a very happy Keeler BMW customer.


I would like to inform you about my experiences with Keeler Motor Car Company in Latham, particularly their BMW division.  I had the opportunity to purchase a used X5 earlier in the year for my wife.  She has been very happy with her car and enjoys it much.  The salesperson that helped me was Bruce Gardner and I would like to say he was very helpful and patient with me making my choice.  He has since showed me several more vehicles.
Bruce also helped me deliver the car to my wife as a birthday surprise, working with a schedule that fit my plans.
Since the purchase we have had the car serviced a couple of times and this experience has been pleasant as well.  I would like to comment on our last trip just this week.  After seeing a battery warning light and smelling an electrical burning smell I took the car up to Keeler BMW after the holiday weekend.  I was met by Darin Krupski at the service bay who took all my information and also conferred with the service manager as to the potential problem.  Darin quickly checked me in and helped me with a loaner vehicle.  I have to say that the whole experience was extremely pleasant and painless.  I was in no rush for my car back and Darin kept me updated.  When the vehicle was completed with the service (new alternator) Darin also informed me that they had done the oil service as well as checked and replaced the brake pads.
I believe this level of customer service to be excellent and was very much appreciated.  Over the course of the summer I have been test-driving potential cars I would like to buy for myself in September.  I have met many dealers and salespeople along the way.  I am pleased to say that based on the information above and the excellent service I have experienced with Keeler my next car will be a 335XI.  They truly have matched an excellent product with excellent service and I thank them!
Sincerely,
Pete H.
Australian Winders USA

BMW i8 and 6 Series featured in Mission Impossible 4: The Ghost Protocol

We love it when movie's feature cars...the car's sometimes end up becoming the star of the show.  Remember "The Italian Job"?  The new (at the time) MINI stole the show.  Keeler MINI even had a party in its honor.  Now it's time for BMW to shine.  This morning I saw the Mission Impossible 4 trailer (think it just came out) and the BMW i8 and 6 Series are stealing the spotlight from Tom.  As soon as I saw it posted on YouTube I sent it out to our Keeler BMW employees and everyone was LOVING it!  Below is the video...let us know what you think.  Thumbs up or down?

Keeler Motor Car wins the Times Union Best of the Capital Region 3rd year in a row

We are proud to announce that Keeler Motor Car Company has received the 2011 Times Union Best of the Capital Region Award for Automobile Dealers and Auto Service Shops.  This is the third year in a row that Keeler Motor Car has won this award. 

In its 14^th year, the Times Union has asked its readers to weigh in on what they think is the best about the place we call home.

Nearly 15,000 filled in ballots online and in print (though most came via the Internet). And, unlike previous years, only a handful were deemed invalid for violating the rules against ballot stuffing.

We are extremely proud of this award since it is the Capital Region residents who vote for us.  Thank you to our customers and everyone who voted. 

To see the entire list of winner click here.

Honda Achieves Its Best-Ever Result in 2011 J.D. Power and Associates Initial Quality Study

It's no surprise to us at Keeler Motor Car!!! 

June 23 2011

Honda leads industry with seven segment-leading models, more than any other brand

The Honda brand earned its best-ever ranking in J.D. Power and Associates' Initial Quality StudySM (IQS) for 2011, finishing second among all surveyed brands, including premium makes, the company announced today. Honda also led the industry with seven models earning the highest initial quality ranking in their respective segments, including its top-selling Accord and Civic models.

The Acura brand finished third overall in the 2011 IQS.

Read the rest of the press release from Honda after the jump.

The All New 2012 Mercedes-Benz CLS has arrived at Keeler Mercedes-Benz

They're finally off the truck and in our showroom in Latham, NY - the newly designed 2012 Mercedes-Benz CLS.  At first glance this beauty catches your eye.  The redesigned CLS has very sharply sculped long sides and the wrap-around taillights look super high-tech with the addition of new LED lights.

Read some comments on the CLS and see our pictures below.

• "From a pure driving standpoint, the car is responsive in its handling, powerful enough to be highly entertaining and comfortable and quiet." -- AutoWeek 
• "With all the zigging and zagging, we got to know the CLS's new electromechanical power steering (Mercedes calls it a world first for the segment), which provided a direct, balanced feel in every situation we encountered, high speed or low." -- Motor Trend 
• "The long sides of the CLS are sharply sculpted and flow into tightly coiled haunches-the work of American-born, Art Center College-trained, Korean designer Hubert Lee, 37, the head of M-B's California advanced design studio. Wraparound LED taillamps are a beautiful high-tech link from sleek side to broad rear." -- Automobile Magazine 

Keeler Motor Car Customer Testimonial

Nothing makes us happier here at Keeler Motor Car then when we receive customer testimonials like this one!  Thank you so much Phil, self-proclaimed, "Proud MINI Owner and Keeler Motor Car Company Customer."

Hi Ms. Dunning,

Many people dread shopping for a new car.  Options are mind-numbing and then comes negotiating the deal.  Fortunately, I had a fantastic experience at Keeler Motor Car Company, specifically with Brendon and Bill.  Last Friday, I drove from Syracuse with the hope and intention of leaving with a MINI.  When I walked in, I was greeted by Brendon, and exclaimed that I wanted to buy the car on the showroom floor.  (I had already found this car on the Keeler Web site).  I told Brendon my time-frame (leaving with the car that day) and he indicated it would be possible since I was there early enough (I arrived at 1 PM).  

We took a test drive while Brendon explained many of the MINI's features and benefits. When we returned, I met Bill.  Brendon excused himself to help another customer and Bill and I worked the deal.  Bill and I quickly came to an agreement and the deal was on.

From this point forward, everything went like clockwork.  While I removed personal items from my trade, the Keeler Motor Car Company team prepped my new MINI and took care of all of the paperwork.  I was impressed that there were no snags or surprises during the process.

Shortly after 5, I was ready to begin my 150 mile drive home.  The only thing not completed was the activation of SIRIUS Satellite radio.  Bill took care of this immediately and I enjoyed my trek back.

In conclusion, there were certainly others that worked behind the scenes, and I wish I knew who to thank.  So please, extend my gratitude to everyone who worked on the Spice Orange MINI on Friday, 10 June.  As I left, Bill mentioned a survey I would be receiving.  I have no reservations about giving everyone at the dealership the best score possible.

I have sent a thank you card via U.S. Mail, and you have my permission to display it if you'd like. Thanks again!

Sincerely,

Phil

Proud MINI Owner and Keeler Motor Car Company Customer

P.S. Incidentally, I met another fellow from Syracuse who was in for his 1-year maintenance.  He was very happy with his MINI and wished me well on my purchase.  Syracuse would certainly welcome a Keeler MINI dealership!