Thursday, August 11, 2011

Taking one for the Keeler Team

As employers go Keeler Motor Car Company has to be one of the best in the Capital Region.  Not only is it a beautiful facility to work in and three time winner of the Albany Times Union Best of the Capital Region Readers Poll but the employees become like your second family (as I'm sure happens at most workplaces.)  I have been fortunate enough to have worked here for almost 10 years now.  My first position was the Customer Relations Assistant where I was thrown right into the Automotive Industry.  I handled happy customers and some not-so-happy customers.  Helping the not-so-happy turn into Keeler Motor Car advocates had to be my favorite part of the job.  I have since moved on from that position into Marketing/Social Media but this week I took one for the team.  I have been helping out in our Keeler BMW/MINI Service Department and what an eye opener it has been.  I have a completely new found respect for our Keeler Service Departments and the hard work they do on a daily basis.  Starting at 7:30AM and not ending until 6:00PM they field, on average, 100 calls a day - everything from making an appointment and ordering  parts to submitting warranty claims and handling those not-so-happy customers.  My eyes have been opened - for the better I'd say!  So next time you bring your car in for service try to smile for the employees - it will make their day!